Accepting orders
Each Purchase Contract entered into between the Website and the Customer shall be deemed concluded with the acceptance of the order by fabioferro.eu.
Fabioferro.eu has the right to accept or not, at its own discretion, the order sent by the Customer, without the latter being able to make claims or rights of any kind, for any reason whatsoever, including compensation, in the event of non-acceptance of the order. Fabioferro.eu’s acceptance shall be deemed to be tacitly released, unless otherwise communicated to the Customer within 48 hours of placing the order, by means of an e-mail message sent to the address provided by the Customer.
Right of withdrawal
The customer who is not satisfied with the purchase made can make use of the right of withdrawal in accordance with the current legislation on distance selling, in particular Decree 21 of 2014 (Consumer Code) and must send an e-mail to customer service info@fabioferro.eu with the order number and name. The deadline is 14 days from the date of delivery of the same.
In any case, no refund will be issued by Fabio Ferro the Jewelry before receiving the goods subject to the same and having verified the characteristics for that procedure indicated below. The aforementioned right is subject to the following conditions: the products must not have been worn and must not show signs of wear, dents, abrasions or scratches that would affect the resaleability of the product in “New” condition. The products must be returned to the sender complete in all their parts including stones, pearls, gems, straps, accessories in general, box, warranty, certification card and any piece indicated as the shipping item and agreed with the customer at the time of delivery, and in any case received by the customer from Fabio Ferro the jewelry.
Returns must be made in a single shipment and never in separate shipments under penalty of forfeiture of the right itself.
We do not accept RETURNS or EXCHANGES of any products purchased within the Jewelry/Watches Outlet or custom/tailored/specific replacement products.
We do not accept returns or exchanges of any products purchased in the appropriate Outlet categories; that have been customized/tailored or specially ordered, such as watch parts.
Refunds will be issued after validation of the return by Fabio Ferro staff, within five business days of receipt of the merchandise. Payment will be reversed using the same method used for the order.
Re-credit times depend on the payment method itself.
The amount refunded will not include any shipping costs and fees of the payment methods used.
The return, at the buyer’s expense, will be accepted only if in perfect condition as shipped, therefore not used and with the same packaging complete in all its parts, including Tax Receipt.
Customized products
The Client is given the opportunity to put the bracelet of watches or the size of rings to size. In this case, the Customer must specify the wrist or finger size.
In cases of Customized Products, the shipping time mentioned in the above may be longer than the standard.
The right of withdrawal is EXCLUDED, in accordance with Article 59, paragraph 2, letter c, of the Consumer Code, since these are custom-made Products.
The cost of return shipping is always the responsibility of the customer, and must be done in a secure, traceable and insured manner, using suitable packaging to protect the contents from accidental damage.
Fabio Ferro the jewelry will reject any package for which any fee is charged by the courier or letter carrier either COD or postage of any kind.
Fabio Ferro the jewelry reserves the right not to accept the return of those products that do not comply with the previous conditions or show any signs of wear, damage, wearing or missing any part or accessory contained in the delivery shipment.
Fabio Ferro the jewelry will return to the customer, only in case of condition of the goods equal to those at the time of shipment and together with their packaging, what was previously paid in settlement of the transaction in question within 7 working days exclusively through the same mode of payment used during the purchase.
On the packaging, in the return shipment to Fabio Ferro the Jewels, no words shall appear that may in any way infer the valuable contents of the same. The package must be properly sealed and sent to the address listed as the sender in the arrival shipment, that is: Fabio Ferro i Gioielli via Broli, 4- 36025 Noventa Vicentina -VI- The package or envelope must be properly sealed with parcel tape signed in all potentially violable parts in order to make the package unique and unrepeatable. Fabio Ferro the jewelry is not responsible for any loss, theft or damage to the returned goods and in the case of obvious tampering of the package upon its receipt as returned, the same will be rejected to give the customer the opportunity to recourse against the carrier and thus give way to the insurance procedure of the courier or post office.
Our products
The items are covered by the official warranty of the manufacturer or distributor in accordance with the law.
Inside the item or jewelry is the certificate indicating the duration and terms of the warranty. The validity starts from the date of issuance of the tax receipt/invoice attached to the item.
The products are covered by the legal guarantee of conformity under Articles 128 et seq. of the Consumer Code.
For any information, we are always available here at the store Tuesday through Saturday, landline 0444 760070, WhatsApp 3792689468, email: info@fabioferro.eu.
Shipping
INSURED NATIONAL SHIPMENTS ALWAYS FREE for orders OVER € 69.00 (delivery in 48/72 h)
COD shipping option available with GLS and FEDEX/TNT couriers.
Deliveries to Calabria, Sicily, Sardinia require an additional 24 hours.
For those who wish, gift wrapping is ALWAYS FREE, just specify it in the appropriate box when filling out the order.
INSURED INTERNATIONAL SHIPMENTS with DHL or UPS or GLS calculated at the time based on destination status.
Shipping all over the world / International Shipping all over the world with DHL/GLS/FEDEX.
EACH DOMESTIC AND INTERNATIONAL SHIPMENT WILL BE IMMEDIATELY NOTIFIED OF THE TRACKING NUMBER TO TRACK THE PACKAGE WITH EMAIL UPDATES UNTIL DELIVERY.
During holidays (Christmas, Easter, August, etc.), periods of heavy traffic, strikes, or exceptional weather events (snow, fog, or ice), there may be delays in delivery for which we are not responsible. We always do the impossible, working to please everyone.
In any case, you can stay up-to-date on the location of your order thanks to the tracking code you will receive at the time we entrust the package of your order to the courier with continuous email updates until delivery.
Shipping times stated for each product refer to the date of actual crediting by Fabio Ferro.
Gift Cards
The purchase of gift cards guarantees immediate receipt of the same via email. The amount selected is considered valid for a period of 12 months from the date of purchase. The card can be used for the purchase of any product on the site, without any kind of limitation. The right of withdrawal from the same is provided within 14 days from the date of purchase, upon notification to the email info@fabioferro.eu. This right is excluded in case of use or customization.
Applicable Law and Jurisdiction:
These Terms and Conditions are drafted in accordance with Italian law, and in particular with the rules contained in Part III, Title III, Chapter I of Legislative Decree 206/2005 (Consumer Code) on distance selling to consumers.
In case of disputes in consumer relations, pursuant to art. 66-bis Legislative Decree 206/2005 (Consumer Code) the territorial jurisdiction is imperatively attributed to the Court of residence or domicile of the consumer, if located in the territory of the State.
Clarification
For any clarifications or problems, you should contact Fabio Ferro i Gioielli directly at 0444 760070 during store hours or by e-mail at info@fabioferro.eu.
