- INSURED DOMESTIC SHIPMENTS ALWAYS FREE for orders OVER € 49.00 (delivery in 48/72 h)
- Shipping option by DHL courier at an additional charge of €12.00.
- COD shipping option available with GLS and FEDEX/TNT couriers.
- Deliveries to Calabria, Sicily, Sardinia require an additional 24 hours.
- For those who wish, gift wrapping is ALWAYS FREE, just specify it in the appropriate box when filling out the order.
- INSURED INTERNATIONAL SHIPMENTS with DHL or UPS or GLS calculated at the moment according to the state of destination – ALWAYS FREE ABOVE Euro 1.000,00 and max 2 kg in EUROPEAN UNION.
- Delivery 2-5 days.
- SHIPMENTS FOR SWITZERLAND € 50.00, max. 2Kg. ANY CUSTOMS FEES CHARGED TO THE CUSTOMER.
- Shipping to ALL THE WORLD / International Shipping all over the world with DHL or UPS – Euro 50.00 max 3/5 days.
- EACH DOMESTIC AND INTERNATIONAL SHIPMENT WILL BE IMMEDIATELY NOTIFIED OF THE TRACKING NUMBER TO TRACK THE PACKAGE WITH EMAIL UPDATES UNTIL DELIVERY.
During holidays (Christmas, Easter, August, etc.), periods of heavy traffic, strikes, or exceptional weather events (snow, fog, or ice), there may be delays in delivery for which we are not responsible. We always do the impossible, working to please everyone.
In any case, you can always stay updated on the location of your order thanks to the tracking code you will receive when we entrust the package of your order to the courier with continuous email updates until delivery.Shipping times stated for each product refer to the date of actual crediting by Fabio Ferro.
Easy Return
YOU MAY RETURN THE ITEM WITHIN 14 DAYS AFTER THE RECEIVING DATE To proceed with the return of the product send an email with the order number and the reason for the return. Inside the package, enter the details for the refund or possible code for the replacement item and arrange for the item to be shipped via traceable courier by telling us the tracking number. The refund will be made in the same manner in which the product was paid for by deducting any shipping cost. Returns, at the buyer’s expense, will be accepted only if in perfect condition as shipped, therefore not used and with the same packaging complete in all its parts. Please note: Returns cannot be accepted for items ordered in agreement and on commission with the customer, or custom-made jewelry with prior written estimate ( commissioned rings type wedding rings, earrings, bracelets, necklaces of our own craftsmanship ). We do not accept returns or exchanges of any products purchased in the appropriate Outlet categories, which have been customized/tailored or specially ordered, such as watch parts. CUSTOM/MADE TOMEASURE/PERSONALIZED PRODUCTS – CUSTOM-MADE TO ORDER PRODUCTS The Customer is given the opportunity to customize the bracelet of watches or the size of rings. In this case, the Customer must specify the wrist or finger size. In cases of Customized Products, the shipping time mentioned in the above may be longer than the standard. The right of withdrawal is EXCLUDED, in accordance with Article 55, paragraph 2, letter c, of the Consumer Code, since these are custom-made and personalized Products. RETURNS Refunds will be made after validation of the return by Fabio Ferro’s staff, within five business days of receipt of the goods.
Payment will be reversed using the same method used for the order.
Re-credit times will depend on the payment method itself.
The refunded amount will not include any shipping or gift wrapping fees. ALL OUR PRODUCTS ARE 100% GUARANTEED Items are covered by the manufacturer’s or distributor’s official warranty to the fullest extent of the law. Inside the item or piece of jewelry is the certificate indicating the duration and warranty terms. Validity starts from the date of issuance of the tax receipt/invoice attached to the object. For any information, we are always available here at the store Tuesday through Saturday, landline 0444 760070, WhatsApp 3792689468, email: info@fabioferro.eu.
